Contact
Contact the review desk
The quickest way to reach us is [email protected]. We answer in English, within two business days, and every message lands with the same two editors who maintain the ranking on this site.
Most of our re-tests start with a player email. To make yours immediately useful, name the casino exactly as it appears in our list, give the date you played, and say which payment rail you used, because a PayID transfer and a card refund run on schedules that have nothing in common. A screenshot of the cashier screen settles most questions on its own.
One limit worth stating plainly: we review casinos, we do not police them. A locked balance or a failed verification has to go through the operator first, then through the complaints channel its licence requires. We will tell you where that channel is.